Policy

Shipping/Delivery Policy

  • Orders that have been confirmed will be dispatched within 48 working hours. They will be delivered to you within 3-4 working days of being dispatched.
  • Orders placed after 14:00 hours will be shipped the next business day.
  • Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
  • The estimated delivery time may vary depending on the customer's geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 399 are subject to Rs. 50 delivery fee.
  • Delivery times are estimated and begin from the date of shipment, not the date of order.
  • We don’t ship orders on Sundays.
  • If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
  • If a dispatched order is cancelled, Rs 50 will be charged as a cancellation charge.
  • If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
  • Customers should avoid accepting altered or damaged packages.
  • Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

 

Cancellation of Order by Green Habit:

Greenhabit.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Green Habit for re-delivery shall be claimed from the User.

Refund Policy

Refunds are made within 3 to 5 business days of the order being canceled by Green Habit. Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid. 

-For orders placed through other e-commerce sites, the refund will be processed by the respective e-commerce website and not by Green Habit .However, we can replace the items in case there are any issues.

Replacement / Return Policy by Greenhabit.in:

In 5 days except the following:

  • Products perishable in nature.
  • Gift Certificates.
  • Items that have been used or opened.
  • An item not returned in the condition it was received.
  • Any item received by us in a damaged condition.
  • Items sourced or delivered outside Bharat.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that the wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning it. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

In case of damages, a picture and unboxing video of the products is essential for return procedures.

Our Return Policy:

  • The replacement request must be made within 5 days of purchase and must not be part of the above list
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  • Our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer will be refunded the order amount after deducting the shipping charges. (The customer will pay shipping charges)
  • In case of cancellation by the customer after shipping/delivery of order the customer shall be charged for shipping.
  • In the case of perishable items or custom-made non-perishable items, neither Greenhabit.in nor our enabling partners will be able to accept any returns or replacement of such items.